Refund policy
Last updated 5 November 2026
Every piece is made to order for you. If the size or the piece isn't right, return it for a credit note. If something goes wrong with it, our 12-month guarantee and the Australian Consumer Law cover you.
Returns and exchanges
- Return within 30 days of delivery for a credit note for what you paid, to use on another size or piece.
- It must be unworn, free of scratches, marks or alterations, and in its original box.
- We don't refund change of mind, and shipping costs aren't refunded.
- Sale items and gift cards can't be returned unless faulty.
Gifts
If the piece was marked as a gift and sent to you, the credit note comes to you. Otherwise it goes to the person who ordered it.
How to return
- Email hello@manaformen.com.au with your order number and the reason.
- Send it back with tracking. We can't take responsibility for a return lost or damaged on its way to us.
12-month guarantee
Every piece is guaranteed for 12 months from the day it ships. If it fails under normal wear (the clasp, wire or findings giving way) or arrives damaged, we repair or replace it. We decide which is the right fix. Not covered:
- Normal wear: dulling, surface scratches, or fading when the care guide isn't followed.
- Loss or theft, including lost stones.
- Accidents, misuse or changes: a heavy knock, chemicals, or a repair by someone else.
Full details are on the 12-month guarantee page.
Faulty items and Australian law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This guarantee is in addition to those rights. It does not limit them.
How to claim
- Email claims@manaformen.com.au.
- Include your order number, a short description and a clear photo.
- We reply within 3–5 business days with a repair, a replacement or, for a major failure, a refund.