Frequently Asked Questions
Jewellery
How do I determine my bracelet size?
Step 1: Measure your wrist just below the wrist bone, where one would normally wear a bracelet, with a flexible measuring tape or a strip of paper.
Step 2: If you are using a plain strip of paper, then measure that paper strip with a ruler to determine your wrist size.
Step 3: Add 1cm to 2cm to your wrist size, depending on whether you would like a snug, comfort, or loose fit. This is the ideal bracelet length for you.
How to care for my jewellery?
We recommend to store your jewellery in the boxes you receive it in, they are designed with an anti-tarnish cotton filling to help protect your creations.
We only use 925 sterling silver, 14k gold-filled, strong stainless steel beading wire and the highest quality semi-precious crystals for all of our jewellery. For longevity we recommend taking your pieces off while sleeping, bathing, showering, swimming or undertaking any other sporting activities, as semi-precious stones will take on moistures from their environment. Hair spray, perfumes, chemicals and soaps can damage and discolour the creations.
My jewellery broke! Can it be repaired?
In the unfortunate event that your jewellery is broken, we are happy to help.
If this happens within our three month warranty period, we will cover the cost of repair. If your jewellery is outside our warranty period, there may be a fee associated with the repair.
Please get in touch at gday@manaformen.com.au to arrange repair.
Does your jewellery creations come with a warranty?
Your jewellery is warranted for 3 months from the date of shipping against any defects, or if your jewellery arrives in less than perfect condition due to mishandling. The 3 month warranty does not cover scratches, dullness of metals or stones, or jewellery that has been stolen, lost, dropped or damaged in any other way.
To claim a warranty, please email gday@manaformen.com.au with a description of what happened, a photo and your order number, so we can review it.
You can see the full warranty details here.
Orders
Need your order in a hurry?
Need your order by a specific date, choose express postage during checkout and email us at gday@manaformen.com.au and we'll try our best to make it work.
How soon will my order ship?
We aim to have your order shipped within 2 business days. As all of our jewellery is handmade occasionally it can take a little longer.
We may encounter a longer order processing time during peak sale and holiday periods, please allow up to four business days to receive your shipping confirmation.
Can you send my order as a gift?
Want your order sent as a gift directly to the recipient, simply enter your address in the billing section and the gift recipient's address in the shipping section.
If you'd like to include a message with your gift, please leave us a message at checkout.
Can I make changes to my order?
Due to technical restrictions, you are not able to change or cancel your order prior to delivery once it has been confirmed. If you would like to purchase a different item, or no longer wish to receive your order, please return the item you don't want within 30 days of receipt ( see return policy) and place a new order if desired.
For further assistance, please contact gday@manaformen.com.au.
I am not happy with my purchase, can I return it?
Is your jewellery not quite the right size or not what you expected? We accept returns within 14 days of receiving your order for a credit note that can be used online. We do not offer refunds for change of mind. A refund will be given for any goods which are faulty.
Please email gday@manaformen.com.auwith your order number and why you'd like to return it.
To be eligible for a return, your jewellery must be unused and in the same condition that you received it. This means free from scratches, blemishes or alterations, and without signs of wear or tear. It must also be in the original packaging.
Once we receive your return, we will contact you and arrange your credit note or exchange.
It is recommended that you ship your return with appropriate tracking as we will not assume responsibility for any item which is lost or damaged. Shipping costs are non-refundable.
Non-returnable items:
- No returns on sale items unless deemed faulty
- Gift cards
You can see the full returns policy here.
How much do you charge for shipping?
Australia
Shipping starts from $10 on orders under $119.
FREE standard shipping on orders over $119.
International
Postage calculated at checkout.
Do you ship internationally?
Yes we do! For international orders, prices are calculated at checkout and you can choose from two options:
1) Standard Shipping - trackable (6 plus business days)
2) Express Shipping - trackable (4 to 6 business days)
Please note there are some countries that we do not ship to because of carrier limitations and higher costs. If you have any questions regarding shipping to your country, please email us at gday@manaformen.com.au.
International orders may be subject to import duties and taxes, which are calculated once a shipment reaches your country. You will be responsible for paying these charges and if you choose to return your order, these fees are non-refundable. Please contact your local customs office for further information as these fees can vary widely from country to country.
What payment options do you accept?
We accept Shopify Pay, Apple Pay, Google Pay, PayPal, Visa, Mastercard, Amex, AfterPay and Zip Pay.